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Job Opportunities

Casual Duty Managers

Shifts Mon-Sun, daytime and evenings.

JOB DESCRIPTION & PERSON SPECIFICATION
Position: Duty Manager
Responsible to: Café Manager/Customer Services Manager
Responsible for: Shift Staff – Such as; Bar Staff, Volunteers, other Front of House staff; ushers/attendants
Hours: Variable and as and when the charity requires – including daytime, evenings and weekends
Contract: Temporary/Freelance Contract suitable for self-employed persons
Pay: £8.83 per hour
Purpose of Job: The Duty Manager is part of the Front of House team responsible for the security, health and safety of Mitchell Arts Centre building staff and the public as well as oversees Bar Staff and managing the volunteers on a shift basis. The Duty Manager will be required to maintain a regular physical presence in the lobby, theatre and public spaces and assist the Front of House Manager in their daily duties.
Principal Responsibilities
  • Opening and locking the building, and setting security alarms in the morning and at night.
  • General upkeep of all areas, inside and outside the building, including the backstage/storage/offices and to ensure tidiness throughout.
  • When on duty, overseeing the health and safety regulations in the building and addressing problems immediately, as they arise.
  • Overseeing the personal safety of staff and the general public whilst in the building.
  • Reporting immediately to the Customer Services Manager and the Chief Executive, as agreed, if injury is suffered by staff or the public whilst on the premises and takeresponsibility for the correct recording and action.
  • Ensuring high standards of presentation in all public areas and ensuring that all public areas are serviceable, including regular monitoring of the toilets.
  • Greet and act as the point of contact for company managers (or equivalent) and hirers whilst on duty, respond to requests courteously and resolve any issues swiftlyand appropriately in line with agreed procedures.
  • Overseeing the cleaning and maintenance of the building before opening to the public and before evening events.
  • Dealing with visitor queries and complaints as and when required
  • Maintaining a constant physical presence in public areas, especially during busy evenings and at weekends
  • Providing sickness and holiday cover for the other Duty Managers as agreed
  • To call Bar Staff from the Bar Staff contact list in the event of absence due to illness and to secure appropriate cover
  • Supervising the team of Bar Staff and Volunteer Assistants on a shift basis
  • Provide availability for the drawing up of the rotas by the Customer Services Manager.
  • To undertake First Aider and Fire Steward Training and ensure certificates are kept up to date
  • Working on evening events on a rota basis
  • Ensuring all public areas are clean and presentable for special and evening events
  • Consulting with the Customer Services Manager to ensure all relevant paperwork is up-to-date and correct prior to event/hire.
  • Monitoring and supervising vehicle access to the building during preparations for special and evening events
  • Dealing with any reasonable technical requirements and room setting for clients/hirers as agreed by the Customer Services Manager.
  • Dealing with any issues that may arise as a result of visitors not adhering to health and safety regulations
  • To report to the Customer Services Manager of any issues relating to the ticketing systems.
  • To follow management systems to ensure the correct accounting, handling and safe- keeping of Box Office income, and liaise with the Customer Services Manager regarding any discrepancies
  • Ensure that stewards and box office staff and volunteers act in a manner that promotes the theatre’s values, behaviours, and goals.
  • To produce daily reports and complete checklist as directed by the Customer Services Manager.
  • Be willing to undergo a CRB check.
  • To carry out any other duties reasonably requested by the Management.
Key Performance Indicators
  • High levels of positive customer feedback
  • Ensure that the Box Office Reception team presents a professional and informed response to enquiries, both in person and on the phone.
  • Acts responsibly in an emergency and takes action/reports accordingly.
  • Delivery of excellent service at all events.
  • Smooth running of building and events.
  • Reporting and cashing up procedures are adhered to.
Person Specification
Skills & Experience
  • Strong organisational skills
  • An outgoing, resilient, confident and sensitive nature
  • A flexible, reliable and conscientious approach to work, with the ability to work effectively as part of a team
  • Ability to communicate, work and liaise with a number of departments in the building
  • Ability to work under pressure and to prioritise a busy workload
  • Management experience
  • Proficient IT skills
  • Keen interest in and knowledge of the arts
  • Experience of cash handling and banking
  • Willingness and ability to work evenings and weekends
Additional information:
  • The person is expected to wear appropriate clothing of a smart nature provided at own cost
  • The person will be required to undertake such other comparable duties as may be required by the Customer Services Manager or Chief Executive.
  • Mitchell Arts Centre is a public building, which operates a diverse range of cultural and commercial activities. The Duty Manager will need to be comfortable working in this environment.

Enquiries and applications to Harriet Jackson at harriet@mitchellartscentre.co.uk

Bar Staff

As we approach our busy season we are looking for enthusiastic individual to join our team of bar staff. Must be available evenings and weekends and be over 18. Experience is desirable but not essential.

Job Description and Person Specification
The Mitchell Arts Centre operates a fully licence bar and café open to the public and
those visiting the building for performances. As part of a dynamic team this role will
support existing café/bar staff and volunteers with the following roles, responsibilities
and duties.
Position: Freelance Café-Bar Assistant
Responsible to: Café Manager/Customer Services Manager
Responsible for: volunteers
Hours: Variable and as and when the charity requires – including daytime, evenings and weekends, Mitchell Arts Centre cannot guarantee any fixed number of hours per week, work would be purely on as required basis.
Contract: Temporary/Freelance Contract suitable for self-employed persons
Pay: Minimum wage
Reports to: Customer Services Manager
Job Objective: To deliver friendly, efficient customer service at the Mitchell Arts Centre, creating a warm and welcoming atmosphere to all our customers.
Main Responsibilities:
  • Deliver excellent customer service, at all times.
  • Serve and present beverages, quickly and efficiently, meeting our standards.
  • Assist in keeping the bar, front-of-house and seating area clean and tidy at all times ,ensuring all crockery is washed and put away, tables are cleaned and the area adheres to the Health and Safety regulations.
  • Prepare the pre-ordered drinks for interval drinks during evening performances.
  • Always adhere to all Mitchell Arts Centre policies and procedures and licencing laws.
  • Prepare snacks and other smaller food items when required.
  • Inform the Customer Services Manager of stock levels.
  • Complete daily job tick sheet.
  • To receive incoming calls for the box-office reception and provide excellent customer service to anyone visiting Mitchell Arts Centre.
  • Sell tickets using the ticketing system. (Bookings can be made in person, online or then by phoning the box office).
  • General upkeep of all areas, inside and outside the building.
  • Cash Handling and sales on the Café-Bar.
  • Engage with volunteers, ensuring they meet policy procedures including Health and Safety regulations.
  • Enable volunteers to get the most out of their shifts, if necessary answering and questions, sharing breaks and building mutually beneficial relationships.
  • Meet regularly with Customer Services Manager
  • Attend training when appropriate, such as Fire Safety Training.
  • Undertake other tasks as requested by the Duty Manager, Customer Services Manager or other Mitchell Arts Centre management. Provide cover as requested.
  • The Café-Bar Assistant should wear a uniform (black shirt, black trousers and shoes – no trainers) which they should provide at their own cost.
Person Specification
Skills & Experience
  • Strong organisational skills and previous experience in customer service, preferably from a café or bar environment
  • An outgoing, resilient and confident nature
  • A flexible, reliable and conscientious approach to work, with the ability to work effectively as part of a team but also on own initiative
  • Ability to deliver excellent customer service in a busy environment with a smile
  • Ability to communicate, work and liaise with a number of departments in the building
  • Ability to work under pressure and to prioritise a busy workload
  • Proficient IT skills
  • Keen interest in the arts
  • Experience of cash handling and banking
  • Experience of food preparation, health & safety and food hygiene standards
  • Willingness and ability to work evenings and weekends
Additional information:
  • The person is expected to wear appropriate clothing of a smart nature when on duty, the uniform should be provided at own cost
  • The person will be required to undertake such other comparable duties as may be required by the Customer Services Manager, Executive Director or Chief Executive.
  • Mitchell Arts Centre is a public building, which operates a diverse range of cultural and commercial activities. The Café-Bar assistant will need to be comfortable working in this environment.

Please send a CV and cover letter to info@mitchellartscentre.co.uk.

How to apply?

Please send us your CV and a covering letter and state the role you are applying for and why you think you would be suitable for the role based on the job description. You must provide details of two referees. Applicants must have work authorisation for the UK, evidence will be required prior to appointment. Unfortunately we cannot reply to every applicant. If you have not heard from us two weeks after the closing date, you have been unsuccessful on this occasion.

Email your completed application to harriet@mitchellartscentre.co.uk or post to Mitchell Arts Centre, Broad Street, Hanley, Stoke-on-Trent, ST1 4HG.

Volunteering Opportunities

Volunteers are a key part of making MAC successful. If you are interested in the arts and would like to get more involved, you may like to join our team as a Volunteer.

Education Volunteers

MAC runs a ‘Mini Makers’ session on selected days as well as delivering a school holiday programme of activities. We are always on the look out for volunteers who can assist with developing events, ideas, assisting on the day, marketing and welcoming children and their families to the venue.

Volunteer Ushers

If you love theatre and can offer a warm and friendly welcome to our visitors, whilst getting the chance to watch the latest shows, you might like to be a volunteer usher.

To get more information about volunteering please email us about the volunteer role you're interested in along with a cover letter to info@mitchellartscentre.co.uk.

Work Experience Opportunities

We are able to offer two work experience placements each year in customer service/admin roles for students at school or college. If you would like to be considered please contact info@mitchellartscentre.co.uk.